Privacy Policy

1. Introduction

Pivara Technologies ("Pivara," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites (pivaratech.com, pivaratech.in, and related subdomains), software platforms, applications, and consulting services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: name, email address, organization, phone number, and role when you register or contact us.
• Payment Information: billing details processed through our third-party payment providers. We do not store full payment card numbers.
• Communications: correspondence when you contact us for support, inquiries, or consulting engagements.
• User Content: data, files, images, audio recordings, and other materials you upload to or process through our platforms, including but not limited to thermal inspection images, audio call recordings, and related analytics data.

2.2 Information Collected Automatically

• Usage Data: pages visited, features used, interaction patterns, timestamps, and referring URLs.
• Device Information: browser type, operating system, device identifiers, screen resolution, and language preferences.
• Log Data: IP address, access times, and server logs for security and performance monitoring.
• Cookies and Similar Technologies: we use cookies, local storage, and similar technologies to maintain sessions, remember preferences, and analyze usage. See Section 8 for details.

2.3 Information from Third Parties

We may receive information from third-party integrations you authorize, analytics providers, and public databases to improve our Services.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our Services.
• Process and analyze data through our AI-powered platforms, including thermal inspection analysis, call scoring, and other analytical services.
• Improve, personalize, and expand our Services.
• Communicate with you about updates, support, and service-related notices.
• Process transactions and send related information.
• Detect, prevent, and address technical issues, fraud, and security threats.
• Comply with legal obligations and enforce our terms.
• Provide consulting services and deliver project-specific deliverables as agreed upon in service engagements.

4. AI and Automated Processing

Some of our Services use artificial intelligence and machine learning to process data you provide. This includes, but is not limited to:

• Automated analysis of thermal images for defect detection and infrastructure assessment.
• Audio call analysis and scoring to generate performance insights and actionable feedback.
• Predictive analytics for maintenance and operational optimization.

AI-processed data is used solely to provide the requested service. We do not use your content to train general-purpose AI models without your explicit consent. Aggregated, anonymized insights may be used to improve our algorithms.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: trusted third parties who assist in operating our Services (hosting, analytics, payment processing), bound by confidentiality obligations.
• Business Transfers: in connection with any merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• Legal Requirements: when required by law, regulation, legal process, or governmental request.
• With Your Consent: when you explicitly authorize sharing with third parties.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, regular security assessments, and secure infrastructure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our Services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us at tech@pivaratech.com.

8. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our Services are used. You can control cookie settings through your browser. Disabling cookies may affect the functionality of our Services.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data.
• Rectify inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict processing of your data.
• Data portability.
• Withdraw consent at any time.

To exercise these rights, contact us at tech@pivaratech.com.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Pivara Technologies
Email: tech@pivaratech.com
Website: pivaratech.in